Privacy Policy

Privacy & Safety at a glance

• Beyond Functioning is a self-reflection tool. It is not therapy, diagnosis, treatment, or a medical device, and it does not establish a clinical relationship.
• Without an account, your responses stay only in this browser on this device. If you create an account, your check-ins, progress, and reflections are stored securely in your private account so they follow you across devices — visible only to you when signed in.
• You can clear your local progress at any time, and you can ask us to delete your account and its data.
• Please do not enter confidential medical information or identifying details about yourself or anyone else.
• Results describe patterns of functioning. They are not clinical findings and should not be used to make medical decisions.
• If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line in your country right away. In the US, call or text 988.

Who we are

Synergy Therapy Center, LLC d/b/a The Synergy Center operates Beyond Functioning (the "Service"), including the website, the installable web app, and the iOS and Android apps.

This policy explains what information the Service collects, why, and what choices you have. Questions can be sent to Beyond Functioning Support at thesynergycenterglobal@gmail.com.

What this Service is

Beyond Functioning is educational, general wellness self-reflection content. It is not psychotherapy, diagnosis, medical treatment, crisis care, or a validated psychological test. Your results are a structured way to think about your own experience, not a clinical measurement.

If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line in your country right away. In the US, call or text 988.

Information you give us

We only collect what the Service needs to work.

• Account information: your email address and password credentials, handled by our authentication provider, plus an optional display name
• Check-in responses: your answers to the Synergy Check-In and weekly check-ins
• Reflections and progress: free-text reflections you choose to write during the 7-Day Reset and Paths, day completions, saved items, and milestones
• Preferences: your chosen journey landscape and your reminder time and cadence
• Support messages: anything you send us by email

Information collected automatically

We use product analytics (HeyCatch) to understand how the Service is used — page views and in-app events such as starting or completing a check-in. We also record a first-touch traffic source (for example a short link such as /i, or the referring site) so we can tell which channel a visit or signup came from. This is stored as a source, campaign, and referring domain, along with a random identifier generated in your browser. It is not your name, email, or check-in content.

Payment and hosting providers also process standard technical request data, such as IP address and device or browser type, to deliver and secure the Service.

Using the Service without an account

You can take the Synergy Check-In without creating an account. In that case your answers, results, and any reset progress are stored only in your own browser or device storage. We cannot see them, and clearing your browser data removes them.

If you later create an account, the Service offers to import that locally saved progress into your account so it follows you across devices.

Accounts and cloud storage

When you create an account, your check-ins, reflections, progress, preferences, and membership status are stored in our hosted database. Access is enforced at the database level so that each account can read and write only its own records.

Authentication is handled by our authentication provider using email and password. We do not see or store your password in readable form.

A small number of administrators at Synergy Therapy Center, LLC d/b/a The Synergy Center can access account-level records — such as email address, signup date, membership status, and traffic source — to operate the business and provide support.

Please do not enter confidential medical, clinical, or identifying health information in reflection fields or any other free-text area of the app.

Payments

Purchases and subscriptions are processed by Stripe. Payment card details are entered with Stripe and are never sent to or stored by us.

We store a record of each purchase: the product, amount, currency, status, and the identifiers Stripe returns for the session, payment, or subscription. We use these to grant access, show your purchase history, handle upgrades and cancellations, and investigate billing questions.

Notifications and reminders

Reminders are optional and only start after you turn them on. In the installed web app we store a web push subscription — an endpoint URL and its encryption keys issued by your browser's push service — so the reminder can be delivered. In the iOS and Android apps, reminders are scheduled locally on your device.

Reminder content is deliberately general wellness language. It never contains your scores, patterns, reflections, or membership details, because a notification can appear on a lock screen.

You can turn reminders off at any time from your account page, and you can revoke notification permission in your browser or device settings.

Why we process your information

We use the information described above to:

• Provide the check-in, results, Reset, Paths, and membership features
• Create and secure your account and keep you signed in
• Process purchases and manage subscriptions and access
• Send the reminders you have asked for
• Respond to your support requests
• Understand aggregate usage and which channels bring people to the Service
• Detect abuse, debug problems, and meet legal obligations

Service providers

We rely on a small set of providers who process data on our behalf: our hosting and application platform, our database and authentication provider, Stripe for payments, HeyCatch for product analytics, and browser or operating system push services for notification delivery.

These providers may only use the information to provide their service to us.

We do not sell your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not run third-party ad networks in the Service, and we do not use your check-in responses or reflections to target advertising.

Your reflections and check-in content are not used to train third-party AI models.

Retention and deletion

Account data is kept while your account is open, so your history stays available to you. Locally stored data on a device stays until you clear it.

You can delete your account from your account page. Deleting removes your profile, check-ins, weekly check-ins, reset days and reflections, post-reset reflections, path completions, milestones, saved items, and entitlement records, and closes your login.

Purchase and transaction records held by our payment provider are retained by them as required for financial and legal recordkeeping, and are not removed by deleting your account.

Security

Data is transmitted over encrypted connections and stored with our hosting and database provider, with row-level access rules so an account can only reach its own records. Administrative functions are restricted to authorized administrator accounts.

No online service can promise perfect security. Please use a strong, unique password, and contact us at thesynergycenterglobal@gmail.com if you believe someone else has access to your account.

Your choices

You are in control of what you share and what you keep.

• Use the check-in without an account, so nothing leaves your device
• Skip any reflection field — every free-text field is optional
• Turn reminders on or off, or revoke notification permission
• Clear locally saved progress from your browser or device
• Delete your account and its stored data from your account page
• Contact us at thesynergycenterglobal@gmail.com to access, correct, or delete your information

Children's privacy and age eligibility

Beyond Functioning is intended for adults. You must be at least 18 years old to create an account or make a purchase. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us at thesynergycenterglobal@gmail.com and we will delete it.

US privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction or deletion, to request a copy in a portable form, and not to be discriminated against for exercising those rights. Because we do not sell personal information or share it for targeted advertising, there is nothing to opt out of in that respect.

To make a request, email Beyond Functioning Support at thesynergycenterglobal@gmail.com from the address on your account. We aim to reply within 3 business days.

International users

The Service is operated from the United States and information is processed and stored there and in the regions used by our providers. If you use the Service from outside the United States, you understand that your information will be transferred to and processed in the United States, where privacy laws may differ from those where you live.

Changes to this policy

We may update this policy as the Service changes. When we do, we will update the date at the top of this page. If a change materially affects how we handle personal information, we will tell account holders by email.

Contact

Synergy Therapy Center, LLC d/b/a The Synergy Center — Beyond Functioning Support, thesynergycenterglobal@gmail.com. We aim to reply within 3 business days.